Premium Support for Data Management

Global Support Services

Cirrus Data offers world-class support services to ensure your data migration and management processes run smoothly and efficiently.

Global Data Mobility Expertise

Our Global Support Services provide you with access to expert assistance, ensuring quick resolutions and ongoing optimization for all your Cirrus Data solutions. Whether you need help with installation, troubleshooting, or advanced configurations, our dedicated team is here to support you every step of the way.

STANDARD SUPPORT

Whether you’re a Global Systems Integrator or a small business owner working through one of our channel partners, we’ve got your back! All Cirrus Data customers receive standard support during their data mobility projects.

Customer Center access

Getting started guides

Technical documentation

Knowledge Base access with detailed how-to guides

Technical support cases are initiated and managed through a centralized location – all customers and partners receive a response by the end of the next business day

Hardware Support: next business day* after remote diagnosis is complete

Replacement Parts: shipped next business day**

PREMIUM SUPPORT

When your business doesn’t stop at the end of the day, neither does Cirrus Data. In addition to all the items listed in Standard Support, our Premium Support adds the following.

24 x7 x 365 call center support for ticket escalation:

Level 1: One hour
Level 2: Two hours
Level 3: Two business hours*
Level 4: Four business hours*

Dedicated support engineer assigned for critical issues

24 x 7 Automated, proactive monitoring and support capabilities

Knowledge Base access with detailed how-to guides

Technical support cases are initiated and managed through a centralized location – all customers and partners receive a response by the end of the next business day

Hardware Support: next business day* after remote diagnosis is complete

Four-hour service response during same business day – if available

Replacement Parts: shipped overnight**

* Support business hours are from Monday through Friday, from 8 AM to 5 PM (North American Eastern time zone). Support business hours exclude local holidays in the time zone.

** Delivery times may vary for replacement parts depending on geographic location and customs.

* Support business hours are from Monday through Friday, from 8 AM to 5 PM (North American Eastern time zone). Support business hours exclude local holidays in the time zone.

** Delivery times may vary for replacement parts depending on geographic location and customs.

Customer Center

The Cirrus Data Solutions Customer Center is available for customers and partners. Now you can quickly find the answers you need to accelerate your data mobility projects.

Cirrus Data delivers solutions for any storage environment – cloud, on-premises, hybrid cloud, or multi-cloud. Our new Customer Center will help you quickly access the information you need so you can get back to setting new records for your data mobility speeds.

The Cirrus Data Solutions Customer Center is available for customers and partners. Now you can quickly find the answers you need to accelerate your data mobility projects.

Customer Support Center