Premium Support for Data Management
Premium Support for Data Management
Global Support Services
Global Support Services
Global Support Services
Cirrus Data offers world-class support services to ensure your data migration and management processes run smoothly and efficiently.
Cirrus Data offers world-class support services to ensure your data migration and management processes run smoothly and efficiently.
Global Data Mobility Expertise
Global Data Mobility Expertise
Our Global Support Services provide you with access to expert assistance, ensuring quick resolutions and ongoing optimization for all your Cirrus Data solutions. Whether you need help with installation, troubleshooting, or advanced configurations, our dedicated team is here to support you every step of the way.
Our Global Support Services provide you with access to expert assistance, ensuring quick resolutions and ongoing optimization for all your Cirrus Data solutions. Whether you need help with installation, troubleshooting, or advanced configurations, our dedicated team is here to support you every step of the way.
STANDARD SUPPORT
STANDARD SUPPORT
Whether you’re a Global Systems Integrator or a small business owner working through one of our channel partners, we’ve got your back! All Cirrus Data customers receive standard support during their data mobility projects.
Whether you’re a Global Systems Integrator or a small business owner working through one of our channel partners, we’ve got your back! All Cirrus Data customers receive standard support during their data mobility projects.
Whether you’re a Global Systems Integrator or a small business owner working through one of our channel partners, we’ve got your back! All Cirrus Data customers receive standard support during their data mobility projects.
Customer Center access
Getting started guides
Technical documentation
Knowledge Base access with detailed how-to guides
Technical support cases are initiated and managed through a centralized location – all customers and partners receive a response by the end of the next business day
Hardware Support: next business day* after remote diagnosis is complete
Replacement Parts: shipped next business day**
PREMIUM SUPPORT
PREMIUM SUPPORT
When your business doesn’t stop at the end of the day, neither does Cirrus Data. In addition to all the items listed in Standard Support, our Premium Support adds the following.
When your business doesn’t stop at the end of the day, neither does Cirrus Data. In addition to all the items listed in Standard Support, our Premium Support adds the following.
When your business doesn’t stop at the end of the day, neither does Cirrus Data. In addition to all the items listed in Standard Support, our Premium Support adds the following.
24 x7 x 365 call center support for ticket escalation:
Level 1: One hour
Level 2: Two hours
Level 3: Two business hours*
Level 4: Four business hours*
Dedicated support engineer assigned for critical issues
24 x 7 Automated, proactive monitoring and support capabilities
Knowledge Base access with detailed how-to guides
Technical support cases are initiated and managed through a centralized location – all customers and partners receive a response by the end of the next business day
Hardware Support: next business day* after remote diagnosis is complete
Four-hour service response during same business day – if available
Replacement Parts: shipped overnight**
* Support business hours are from Monday through Friday, from 8 AM to 5 PM (North American Eastern time zone). Support business hours exclude local holidays in the time zone.
** Delivery times may vary for replacement parts depending on geographic location and customs.
* Support business hours are from Monday through Friday, from 8 AM to 5 PM (North American Eastern time zone). Support business hours exclude local holidays in the time zone.
** Delivery times may vary for replacement parts depending on geographic location and customs.
Customer Center
Customer Center
The Cirrus Data Solutions Customer Center is available for customers and partners. Now you can quickly find the answers you need to accelerate your data mobility projects.
Cirrus Data delivers solutions for any storage environment – cloud, on-premises, hybrid cloud, or multi-cloud. Our new Customer Center will help you quickly access the information you need so you can get back to setting new records for your data mobility speeds.
The Cirrus Data Solutions Customer Center is available for customers and partners. Now you can quickly find the answers you need to accelerate your data mobility projects.
Cirrus Data delivers solutions for any storage environment – cloud, on-premises, hybrid cloud, or multi-cloud. Our new Customer Center will help you quickly access the information you need so you can get back to setting new records for your data mobility speeds.
Customer Support Center
Frequently Asked Questions
Frequently Asked Questions
Have questions about Cirrus Data Premium Support? Here are some of the questions we often receive.
Have questions about Cirrus Data Premium Support? Here are some of the questions we often receive.
What is Cirrus Data Premium Support?
How is Cirrus Data Premium Support different from Standard Support?
What types of issues are supported?
How many support cases can I initiate with Cirrus Data?
I’m not in the United States – can I sign up for Premium Support?
How do I offer support for my end customers’ CDS-related issues?
If I purchased Cirrus Data Professional Services, do I also receive Premium Support?
Can I upgrade from Standard to Premium Support?
How do I log into the Customer Center?
How do I contact Cirrus Data Support?
What happened to my historical CDS support ticket information?
What is Cirrus Data Premium Support?
How is Cirrus Data Premium Support different from Standard Support?
What types of issues are supported?
How many support cases can I initiate with Cirrus Data?
I’m not in the United States – can I sign up for Premium Support?
How do I offer support for my end customers’ CDS-related issues?
If I purchased Cirrus Data Professional Services, do I also receive Premium Support?
Can I upgrade from Standard to Premium Support?
How do I log into the Customer Center?
How do I contact Cirrus Data Support?
What happened to my historical CDS support ticket information?
What is Cirrus Data Premium Support?
How is Cirrus Data Premium Support different from Standard Support?
What types of issues are supported?
How many support cases can I initiate with Cirrus Data?
I’m not in the United States – can I sign up for Premium Support?
How do I offer support for my end customers’ CDS-related issues?
If I purchased Cirrus Data Professional Services, do I also receive Premium Support?
Can I upgrade from Standard to Premium Support?
How do I log into the Customer Center?
How do I contact Cirrus Data Support?
What happened to my historical CDS support ticket information?
6800 Jericho Tpk Ste 213W, Syosset NY 11791
Toll-Free: (833) 387-7371 | Non-US: +1 (516) 888-3389
Fax: +1 (516) 888-3397
Email: info@cirrusdata.com
Products
Block Storage Mobility
Storage & Automation
Solutions
Use Cases
Virtualization
Storage
Public Cloud
Services & Support
©2025
Cirrus Data Solutions Inc. | All Rights Reserved.
6800 Jericho Tpk Ste 213W, Syosset NY 11791
Toll-Free: (833) 387-7371 | Non-US: +1 (516) 888-3389
Fax: +1 (516) 888-3397
Email: info@cirrusdata.com
Products
Block Storage Mobility
Storage & Automation
Solutions
Use Cases
Virtualization
Storage
Public Cloud
Services & Support
©2025
Cirrus Data Solutions Inc. | All Rights Reserved.
6800 Jericho Tpk Ste 213W, Syosset NY 11791
Toll-Free: (833) 387-7371 | Non-US: +1 (516) 888-3389
Fax: +1 (516) 888-3397
Email: info@cirrusdata.com
Products
Block Storage Mobility
Storage & Automation
Solutions
Use Cases
Virtualization
Storage
Public Cloud
Services & Support
©2025
Cirrus Data Solutions Inc. | All Rights Reserved.